Where do you ship?

We provide shipping to over 200 countries world wide. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries*, please contact us here.

*Please reach checkout to see if you reside in one of these locations.

How much does shipping cost?

If you reside in either the US, EU, Israel or Hong Kong, you will not be required to pay for shipping.

Outside of the regions mentioned above, please reach checkout on our site for the updated shipping fees.

What about customs?

Customs may vary from country to country. We have warehouses in the US, the EU, Israel, and Hong Kong, so if you live in one of those locations you will likely not have to pay customs. In any case, we recommend checking your country’s tax and customs law to see what payments you’d be subjected to.

Here is a handy tool for calculating duty and taxes*: http://www.importcalculator.com/
*We cannot guarantee the accuracy of the duty calculations as this is an outside application.

We are not responsible for any customs/tax fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

When can I expect my order to arrive?

The shipping times vary by location. These are our estimates:

LOCATION

United States

Canada

EU

Hong Kong

Israel

Rest of the world

ESTIMATED SHIPPING TIME*

5-10 Business days

6-12 Business days

7-12 Business days

4-6 Business days

5-14 Business days

7-16 Business days

*This doesn’t include our 2 day processing time.

How can I track my order?

What fun would online shopping be without anticipating your package? We’ll keep you updated via email once we complete your order, and we’ll send you a tracking number so that you can follow its journey to your door. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us here.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us here.

My order was marked as delivered but I still haven’t received it.

All hope is not lost! Sometimes your package is just waiting in an unexpected place. We strongly suggest contacting your neighbours, looking in your backyard and calling your local post office and the shipping courier to see if they’re holding the package for you.
Please allow one full business day after the package is marked as delivered before contacting the shipping provider or our customer service team about the whereabouts of your package.

Where do you ship?

We provide shipping to over 200 countries world wide. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries*, please contact us here.

*Please reach checkout to see if you reside in one of these locations.

How much does shipping cost?

If you reside in either the US, EU, Israel or Hong Kong, you will not be required to pay for shipping.

Outside of the regions mentioned above, please reach checkout on our site for the updated shipping fees.

What about customs?

Customs may vary from country to country. We have warehouses in the US, the EU, Israel, and Hong Kong, so if you live in one of those locations you will likely not have to pay customs. In any case, we recommend checking your country’s tax and customs law to see what payments you’d be subjected to.

Here is a handy tool for calculating duty and taxes*: http://www.importcalculator.com/
*We cannot guarantee the accuracy of the duty calculations as this is an outside application.

We are not responsible for any customs/tax fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

When can I expect my order to arrive?

The shipping times vary by location. These are our estimates:

LOCATION

United States

Canada

EU

Hong Kong

Israel

Rest of the world

ESTIMATED SHIPPING TIME*

5-10 Business days

6-12 Business days

7-12 Business days

4-6 Business days

5-14 Business days

7-16 Business days

*This doesn’t include our 2 day processing time.

How can I track my order?

What fun would online shopping be without anticipating your package? We’ll keep you updated via email once we complete your order, and we’ll send you a tracking number so that you can follow its journey to your door. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us here.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us here.

My order was marked as delivered but I still haven’t received it.

All hope is not lost! Sometimes your package is just waiting in an unexpected place. We strongly suggest contacting your neighbours, looking in your backyard and calling your local post office and the shipping courier to see if they’re holding the package for you.
Please allow one full business day after the package is marked as delivered before contacting the shipping provider or our customer service team about the whereabouts of your package.

We are here to help!

If you can not find an answer to your query on this page, please contact us here.

We are here to help!

If you can not find an answer to your query on this page, please contact us here.